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Johnson Technical Services LLC
Perry Hall, MD 21128 US

07/2009 - Present                                                                           

Lead Technician / Owner

Scope:

Consult with current and startup businesses to increase success by planning and coordinating office implementation and automation.

 

Technical Consulting:

• Perform assessments of a company’s current IT infrastructure, evaluate problems, and offer potential solutions.

• Perform installations of needed computer hardware such as Workstations, Servers, Routers, Hub/Switches, VOIP phones, etc.

• Perform installations of software such as Operating systems, Microsoft Office, Financial management software, desktop publishing software, etc.

• Complete repairs and upgrades of computer hardware and software to guarantee the efficiency of operations.

• Set up small Networks and manage existing networks for clients.

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Training/Consulting:

• Train clients/end users on financial management software, Microsoft Office, etc.

• Consult with New or Potential Business startups to advise them on Office configuration and setup.

 

Clients (As Prime and Subcontractor):
R.E. Harrington Plumbing, Heating and Utilities
Stevie’s Food Services LLC
Bit By Bit CT
Baltimore City Health Department – SCSEP Program
Baltimore City Housing Authority
  Office of Resident Services
  Office of the Chief Information Officer
  Baltimore City Code Enforcement
Hyatt and Weber P.A. Attorneys at Law
One Economy Corporation
Early Morning Software
Digicon

 

 

Other Experience:

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Governor's Office of Small, Minority & Women Business Affairs

Crownsville, MD

06/2019 - Present

Scope: Minority Business Enterprise (MBE) Compliance Manager

Support the Maryland Minority Business Enterprise (MBE) Program in the oversight of 70+ participating agencies.  Monitor compliance with the statewide MBE attainment goal and analyze data for annual reporting.  Provide training and support to internal stakeholders. Provide training and advocacy to MBE firms.

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Maryland Department of Health
Baltimore, MD US
03/2017 - 6/2019

Scope: IT Functional Analyst Lead

Supported the Office of Eligibility Services in the monitoring and analysis of Medicaid enrollment data to identify system or operational issues and operated in the capacity of Acting Supervisor for the unit. Analyzed client data from CARES, MHC, and MMIS using Microsoft Excel and Access to identify and provide solutions for system irregularities and errors.  Coordinated the development of unit-level policies regarding the analysis of specific datasets. Tracked data trends for local health departments and DSS offices. Provided data needed to increase data accuracy and quality. Collaborated daily with the QC Unit to provide randomized data for sampling to ensure that local offices are following established federal regulations and rules for processing data contained in relevant Standard Operating Procedures (SOPs). Recommended operational and procedural changes or system modifications when needed.

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Project PLASE, Inc.

Baltimore, MD US

10/2013 - Present

Scope: Intake/HMIS Specialist

Nichelle supported the Project Plase SSVF Group in placing homeless veterans in permanent housing and jobs along with other supportive services through screening and intake of prospective clients and Management of the Homelessness Information Management System. Collaborated with the fiscal associate to perform data quality on financial records.

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US Department of Commerce
Washington, DC

04/2011 - 4/2013

Scope: Contract Security Assistant

Nichelle supported the Department of Commerce, Office of Security in the capacity of a Security Assistant to support the Director of Security, key management officials, and the Administrative Management Division.  Lead support of the executive protection detail for the Secretary of Commerce to prepare International Travel Orders / Vouchers by coordinating with, special agents, travel management, and contacts in the International Trade Administration.​

           

 

           

Bit by Bit CT
Baltimore, MD US

12/2002 - 07/2009                                                                                                                          

Scope: IT Project Manager/Technician

Worked in the capacity of IT Subcontractor for the City Government to perform Project Management, IT Support, and Computer Instructor duties. Developed Pricing Matrix to decrease costs and increase company profit. Managed a full staff of computer instructors, which entailed payment processing, negotiating contractor agreements, and producing an instructional manual on company policies and procedures.  Conducted computer literacy courses for seniors, children, and adults ranging from basic computer literacy to GED instruction.  Provided technical / network support to end-users of various clients.  
Transported and installed full computer systems and printers.  Attached client end-users to networks and network printers, Inventoried computer systems at several locations for clients, and generated and maintained an inventory database in-house for clients.

 

 

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