Nichelle has facilitated the creation of both non-profit and for-profit businesses, as well as community organizations.
Nichelle is an aspiring author, working on releasing her first book very soon.
Nichelle is the owner of Johnson Technical Services, which strives to improve the economic stability of small businesses by providing important technical and software solutions designed to manage information, communications, payroll, inventory, sales, and other needs of a small business. Our staff can also assist with computer hardware and software installations and upgrades. JTS also provides tax services to individuals, sole proprietors, and single-member LLCs.
The staff of Johnson Technical Services, LLC has 20 years of experience in the areas of IT, Project Management, Quality Assurance, Marketing, Policy and Procedure documentation, Consulting, Strategic Planning, Logistics, Tax services, and Training. We pride ourselves on a proven record of success in both the IT and Administrative fields with exceptional attention to detail, critical thinking, and problem-solving ability.
We offer comprehensive training in the following areas: The Microsoft Office Suite, most Desktop Publishing / Graphics programs, and Policy and Procedure development and documentation. If you have custom company software, we will train your staff to use software designed specifically for your organization.
Our passion and patience are what will help make your business successful!
Nichelle’s experience is varied from Business/Technical Consultant to Co-host of a local Blogtalk radio show, The Man In The Mirror, and now Host of a new Podcast, Boss Radio LIVE! With NJ. Nichelle believes that with hard work and perseverance, you can accomplish anything you want.
2010 - present
2010 - present
Dynamic manager of small and mid-sized staff with a proven record of success in the
IT, Training and Administrative fields. Exceptional ability to employ attention to detail, critical thinking, problem-solving, strategic planning, product/service development, and pricing.
Experienced in Project management, Logistics, Job development and training, Policies and procedures development, Program/Curriculum development, Excellent Customer Service and Employee Management skills.
Vast experience in Computer hardware installation and upgrading, Computer software installation, Networking of small and mid-sized computer offices, Help desk support, Intermediate/Advanced Knowledge of full Microsoft Office Suite, Working knowledge of most Desktop Publishing / Graphics programs.Consult with current and startup business to increase success by planning and coordinating office implementation and automation.
Johnson Technical Services LLC
Perry Hall, MD 21128 US
07/2009 - Present
Lead Technician / Owner
Consult with current and startup businesses to increase success by planning and coordinating office implementation and automation.
Perform assessments of a company’s current IT infrastructure, evaluate problems, and offer potential solutions.
Perform installations of needed computer hardware such as Workstations, Servers, Routers, Hub/Switches, VOIP phones, etc.
Perform installations of software such as Operating systems, Microsoft Office, Financial management software, desktop publishing software, etc.
Complete repairs and upgrades of computer hardware and software to guarantee the efficiency of operations.
Set up small Networks and manage existing networks for clients.
Train clients/end users on financial management software, Microsoft Office, etc.
Consult with New or Potential Business startups to advise them on Office configuration and setup.
Clients (As Prime and Subcontractor):
R.E. Harrington Plumbing, Heating and Utilities
Stevie’s Food Services LLC
Bit By Bit CT
Baltimore City Health Department – SCSEP Program
Baltimore City Housing Authority
Office of Resident Services
Office of the Chief Information Officer
Baltimore City Code Enforcement
Hyatt and Weber P.A. Attorneys at Law
One Economy Corporation
Early Morning Software
Governor's Office of Small, Minority & Women Business Affairs
06/2019 - Present
Scope: Minority Business Enterprise (MBE) Compliance Manager
Support the Maryland Minority Business Enterprise (MBE) Program in the oversight of 70+ participating agencies. Monitor compliance with the statewide MBE attainment goal and analyze data for annual reporting. Provide training and support to internal stakeholders. Provide training and advocacy to MBE firms.
Maryland Department of Health
Baltimore, MD US
03/2017 - 6/2019
Scope: IT Functional Analyst Lead
Supported the Office of Eligibility Services in the monitoring and analysis of Medicaid enrollment data to identify system or operational issues and operated in the capacity of Acting Supervisor for the unit. Analyzed client data from CARES, MHC, and MMIS using Microsoft Excel and Access to identify and provide solutions for system irregularities and errors. Coordinated the development of unit-level policies regarding the analysis of specific datasets. Tracked data trends for local health departments and DSS offices. Provided data needed to increase data accuracy and quality. Collaborated daily with the QC Unit to provide randomized data for sampling to ensure that local offices are following established federal regulations and rules for processing data contained in relevant Standard Operating Procedures (SOPs). Recommended operational and procedural changes or system modifications when needed.
Project PLASE, Inc.
Baltimore, MD US
10/2013 - Present
Scope: Intake/HMIS Specialist
Nichelle supported the Project Plase SSVF Group in placing homeless veterans in permanent housing and jobs along with other supportive services through screening and intake of prospective clients and Management of the Homelessness Information Management System. Collaborated with the fiscal associate to perform data quality on financial records.
US Department of Commerce
04/2011 - 4/2013
Scope: Contract Security Assistant
Nichelle supported the Department of Commerce, Office of Security in the capacity of a Security Assistant to support the Director of Security, key management officials, and the Administrative Management Division. Lead support of the executive protection detail for the Secretary of Commerce to prepare International Travel Orders / Vouchers by coordinating with, special agents, travel management, and contacts in the International Trade Administration.
Bit by Bit CT
Baltimore, MD US
12/2002 - 07/2009
Scope: IT Project Manager/Technician
Worked in the capacity of IT Subcontractor for the City Government to perform Project Management, IT Support, and Computer Instructor duties. Developed Pricing Matrix to decrease costs and increase company profit. Managed a full staff of computer instructors, which entailed payment processing, negotiating contractor agreements, and producing an instructional manual on company policies and procedures. Conducted computer literacy courses for seniors, children, and adults ranging from basic computer literacy to GED instruction. Provided technical / network support to end-users of various clients.
Transported and installed full computer systems and printers. Attached client end-users to networks and network printers, Inventoried computer systems at several locations for clients, and generated and maintained an inventory database in-house for clients.
Education / Affiliations
University of Maryland Global Campus Adelphi, MD US
Bachelors of Science
Major: Business Administration Minor: Cyber Security
Concentration: Leadership and Management
The National Society of Leadership and Success - Member
National Association of Women on the Rise - Member
W2W4W - Member/ Woman of Power Honoree
Women Entrepreneurs of Baltimore – Graduate/Member
Maryland Public Purchasing Association, Inc. - Member